**AFFINITY4 WIRELESS TERMS
AND CONDITIONS OF USE
(**wireless network, services and products provided by Exit
Mobile)
Please read this Agreement carefully before using your Wireless Service. By
using
the Service you agree to be bound by these terms and conditions.
IF YOU DO NOT WANT TO ACCEPT THESE TERMS AND CONDITIONS, DO NOT
ACTIVATE AND/OR USE YOUR WIRELESS DEVICE. You must be 18 years old to
purchase a Product or Service and accept this Agreement. If you are
ordering for a company, you’re representing that you’re authorized to bind
it. You may cancel your Service if you inform us in writing
or by calling us at 1-877-547-8556 and
returning to us in unused condition any wireless device you received from
us within fourteen (14) days of delivery. Please see below Section 11
Returns.
This is an agreement (“Agreement”) for wireless telecommunications
services and related services and/or features (“Service”) between you and Affinity4/Exit
Mobile (collectively hereafter “Affinty4”), whereby the wireless network, services
and products are provided by Exit Mobile. The words “we”, “us”, or “our”
collectively refer to Affinity4 and Exit Mobile. You represent that you are
at least eighteen (18) years of age and have the legal capacity to accept
this Agreement. This Agreement explains the terms and conditions upon which
we agree to provide you Service or products and you agree to accept any
Service or products provided by us.
- Changes
to the Agreement. We may make changes to this Agreement, Calling Plan
or Service at any time upon thirty (30) days written notice to you,
prior to the billing period in which the changes would go into
effect. -- If you use the Service after
the effective date of the changes as stated in the notice, then you
have accepted the new terms, rates and conditions of the Service. If
the changes have a material adverse effect on you however, you can end
the affected service, without any early penalty fee, just by not using
the Service after the effective date and informing us in writing or
calling us at 1-877-547-8556 to cancel
your Service. However, you may still be liable for payment of
the value of promotional offers you have received from us (if
applicable), and/or the initial buyout amount paid by us to your prior
carrier (if applicable).
- Activating
your Service. -- Prior to activating your Service, we may
check your credit and verify your identity. Your wireless Service is
subject to credit approval prior to activating your Service and
continuing credit approval while you are using our Service. You agree
to provide us with accurate billing information, including your name,
home address and telephone number. You must report any changes to this
information to us within thirty (30) days of any change. You may
be required to make a prepayment on your account if your credit has
not been established to our satisfaction or if your credit or payment
history becomes unsatisfactory to us. If you fail to provide the
requested prepayment within two (2) business days of our request, you
will be deemed in breach of your obligations under this Agreement and
shall entitle Affinity4 to suspend or terminate your Service
immediately and without notice pursuant to Section 10. Upon activation
of your Service, you will be charged a nonrefundable activation fee.
This fee will be on your first monthly invoice. Please see below
Section 4(b) First Bill.
- Charges
and Rates for Service.
- Number
Portability. – You may be able to take, or “port,” your
current wireless phone number to another service provider. If
you request your new service provider to port a number from us, and
we receive your request from that new service provider, we’ll treat
it as notice from you to terminate our service for that number upon
successful completion of porting. After the porting is
completed, you won’t be able to use our service for that
number. You’ll remain responsible for any cancellation fee(s),
and for all fees and charges through the end of the billing cycle,
just like any other termination. If you’re porting a phone
number to us from another company, we may charge a nonrefundable
number portability fee, which will be charged on your first monthly
invoice. Moreover, we may not be able to provide you some
services, such as 911 location services, immediately.
- Calling
Plan charges. You agree to pay the monthly access charges, airtime
charges, long distance charges, roaming fees, taxes, surcharges and
any other applicable fees for Services you used -- Your
rates, charges, minimum terms (if applicable) and credits are based
on the Calling Plan and/or Bundling Plan (collectively called
“Calling Plan”) that you chose. Your Calling Plan becomes
part of this Agreement. To the extent any condition in
your Calling Plan expressly conflicts with this Agreement, the
condition in your Calling Plan will govern. If at any time you
change your service (by accepting a promotion, for example), you will
be subject to any requirements, such as a new minimum term, we set
for that change. Your Calling Plan may be any of the following:
no service term (only pre-paid service); month-to-month basis; 1-year
term; and 2-year term. If your Calling Plan has an initial term
(i.e 1-year term; 2-year term), this
Agreement will continue on a month-to-month basis after the initial
term is finished, unless a subsequent term Calling Plan is selected
by you. Read your Calling Plan carefully. Your Calling
Plan describes your monthly access charge, the number of minutes
included in your airtime monthly allowance, and the rate per minute for
additional minutes, long distance and roaming fees. You are
considered to be roaming and subject to a roaming charge whenever you
make or receive calls out of your home area. Your Calling Plan may
have different rates for weekdays and nights. Any calls made
between the hours of 7:00 p.m. and 5:59 a.m. on any Monday through
Thursday are considered night or non-peak minutes. Any calls made
between the hours of 7:00 p.m. Friday through 5:59 a.m. Monday are
considered weekend minutes or non-peak minutes. All other calls are
considered to be using peak minutes. We charge airtime for most
calls, including toll free and operator assisted calls. All
international calls will incur airtime charges and international per
minute fees. For International calling rates, contact
us at1-877-547-8556. You agree
to pay for all additional airtime charges, roaming fees, long
distance fees, international calling fees and other fees that are not
included in your Calling Plan.
- Additional
features and Service charges - Additional features or
Services such as time, weather, operator or directory assistance,
call dialing, calling card use, call forwarding, data calls,
automatic call delivery, voice mail, and text messaging may have
additional charges. You agree to pay any such additional
charges at our then current rates.
- Taxes , Surcharges and Miscellaneous Fees - You agree to pay all charges
for federal, state, and where applicable local taxes we bill you. You
also agree to pay any surcharges, access fees, governmental fees and
similar fees, such as fees for Universal Service Charges, other
Regulatory Fees, and other charges related to our governmental costs
that we bill you. These charges may change at any time
without notice.
- Loyalty
Reward/Free Invoice Promotion - If your Calling/Bundling
Plan qualifies for a Loyalty Reward or free invoice on a certain
month or billing cycle, you will receive a percentage credit off the
Monthly Access Charge every month thereafter as long as your account
is in good standing and you are current on your payments. We may
discontinue the Loyalty Rewards Program at any time without notice to
you.
- Rebates – Under certain terms and conditions, you may qualify for certain
promotional rebates (plan, equipment, etc.), which may require you to
mail certain forms, proof of purchase(s) etc. in order to redeem said
rebate. Please read all
applicable rebate terms carefully in order to verify qualification
and redemption.
- Billing.
- Bill
Cycle - You will be billed monthly, generally beginning
when your Service began. Billing cycles may change from time to time
without notice. Monthly access charges and fees are usually invoiced
one billing cycle in advance. Other charges such as any airtime
charges or any other chargeable time are generally invoiced soon after
they are incurred. In some instances they may be applied against your
airtime allowance in a subsequent billing cycle. Unused airtime
minutes cannot be carried forward or credited on the next monthly
bill.
- First
Bill - Your first bill, among other things, may contain
the following:
- The sales tax
amount from your equipment and accessory purchase;
- The
nonrefundable activation fee;
- The monthly
access fee for the next bill cycle and possibly a prorated amount
for the current month.
- If applicable,
any credit due to you from your phone purchase corresponding to the Calling Plan you chose.
- Chargeable
time - Your chargeable time starts when you first press
“Send” or the call connects to the system. Chargeable time stops when
your call disconnects from the system, which will be shortly after
you press “End” or the call is otherwise terminated. Partial minutes
of use are rounded up to the next minute.
- Payment - You agree to pay all access, usage, and similar
charges and surcharges we bill you, even if you were not the user of
your wireless phone and did not authorize its use. Payment is due in
full in U.S. dollars by the due date as stated on your bill. If you
agree to pay your bill by an automatic withdrawal from a banking
institution or credit account, we may request payment from the
account for the full invoice amount without additional authorization
from you. An additional fee may be imposed for certain methods of
payment. If we do not receive your payment in full by the due date,
we may charge you a late fee of the lesser of one and one half
percent (1 ½%) per month or the maximum fee allowed by law of the
unpaid balance. We may charge you a fee up to the maximum allowed by
your state if a payment is denied by a financial institution.
- Nonpayment
and suspension and reactivation charges - If your bill
is not paid in full by the due date, we may immediately and without
notice suspend or terminate your Service pursuant to Section 10. If
your Service is terminated and later reactivated, we may charge a
reactivation fee.
- Disputed
charges - Please contact us at 1-877-547-8556 if you
believe that you have been charged incorrectly. You shall submit all
disputes to us within thirty (30) days of the date of the invoice in
question. If you do not submit your dispute before the end of
the thirty (30) - day period, then you shall be deemed to have waived
the right to dispute the invoice. Both parties will use good faith
efforts to resolve the dispute within forty-five (45) days from the
Due Date of the invoice in question. If, at the end of the forty-five
(45) day period, we resolve the dispute against you, we will notify
you and all amounts that were the subject of the dispute shall be
paid by you within two (2) business days of such notification. If we
resolve the dispute in your favor then we will notify you and a
credit for the disputed amounts shall be posted to the next invoice
following such notice.
- Use of
Service.
- No
abuse - You agree not to
use our Service in an abusive, unlawful or fraudulent manner. You may
not resell or lease Services to anyone. You are responsible for all
use of our Services and charges incurred by your wireless device
including but not limited to the use by children or minors. If we
suspect that you are using the Service in an abusive, unlawful or
fraudulent manner, we may immediately and without notice suspend or
terminate your Service pursuant to Section 10.
- Lost
or stolen devices - If your wireless device is lost or
stolen, call us immediately at 1-877-547-8556.
You are responsible for all charges incurred before you notify us of
the loss or theft. You agree to cooperate with any and all
investigations regarding the loss or theft.
- Changes
to Service. You may change Calling Plans at any time, however you will be charged a fee. Generally,
any change will not be effective prior to the beginning of the next
billing cycle.
- Coverage. Coverage is not available everywhere, nor can we guarantee
you will receive coverage at all times, or without interruptions or
delays. Actual coverage and quality of Service may be affected by
conditions beyond our control including but not limited to network
problems, software, signal strength, your equipment, structures
(including buildings in which you may be located), atmospheric and
geographic conditions.
- Limitation
of Liability.
- Wireless
devices and accessories - We are not responsible for any
defects or for the acts or omissions of the manufacturer. We will
pass all manufacturer’s warranties on your
devices and accessories directly to you. Your device may not accept
Service from any other provider.
- Numbers
and Email Addresses - Except as allowed by law, you have
no rights to any number or email address that may be assigned to your
device. If you desire to transfer a number from another carrier to
us, we will attempt to accommodate you but we make no guarantee that
transfers of numbers to or from us will be successful.
- Limitation
of Liability; Disclaimer of Warranties. IN THE EVENT OF
ANY BREACH OF THIS AGREEMENT OR ANY FAILURE OF THE SERVICES
WHATSOEVER, NEITHER AMERISION COMMUNICATIONS NOR ANY OF ITS SUPPLIERS
SHALL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT,
CONSEQUENTIAL, SPECIAL, ACTUAL, INCIDENTAL, PUNITIVE OR ANY OTHER
DAMAGES, OR FOR ANY LOST PROFITS OF ANY KIND OR NATURE WHATSOEVER,
EVEN IF AFFINITY4 OR THE SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. AFFINITY4 MAKES NO WARRANTY WITH RESPECT TO THE
SERVICE OR ITS PERFORMANCE UNDER THIS AGREEMENT. AFFINITY 4 DISCLAIMS
ALL WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE CONCERNING YOUR SERVICES OR WIRELESS DEVICE. WE DO
NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICES AND YOU AGREE TO HOLD
US HARMLESS FOR ALL SUCH PROBLEMS. WE DO NOT AUTHORIZE YOU TO MAKE ANY
WARRANTIES ON OUR BEHALF.
- Limitations - We are not liable for any damages arising out of or in connection
with any:
- Act or omission
by you, another person or company;
- Failing to
provide Services or problems with your Services or wireless device;
- Accidents or any
health-related claims allegedly arising from the use of the Services
or any wireless device; or
- Failure or
interruption in attempting to access emergency services from your
wireless device.
- Force
Majeure – Affinity4 shall not be liable, nor shall any
credit allowance or other remedy be extended, for any failure of
performance or equipment due to causes beyond Affinity4’s reasonable
control.
- Damages - If we are found to be liable to you for damages, you agree that any
such damages shall not exceed the pro-rated monthly recurring charge
for your Services during the affected period.
- Termination
of Service.
- Affinity4
Termination of Service - We may terminate your Service
as described in Sections 5(a) and 4(e) in this Agreement immediately
and without notice to you (i.e. if we suspect fraud, abuse or
unlawful activity or nonpayment of charges when due). We may
terminate your Service and/or suspend your Service for any other
breach of this Agreement or for any other business or governmental
reason with notice to you.
- User
Termination of Service – You agree to notify us thirty
(30) days in advance if you wish to cancel service. To notify
us of your termination, please call us at 1-877-547-8556.
You are responsible for making arrangements with other service
providers to transition your services at time of cancellation.
You are responsible for all charges incurred up to cancellation date
and any past due amounts remaining on your bill. Cancellation of
services by you with less than thirty (30) - day notice may result in
loss of eligibility for various user promotions, and/or an early
cancellation fee of $150.00.
- Users
Under Term Contract – Certain users will expressly agree to
enroll with our Service for a stated minimum period, in exchange for
receiving certain user promotions from us, including but not limited
to, “buyouts” of prior carrier’s contracts, etc. In the event
User terminates their Service prior to the fulfillment of their
entire agreed-upon minimum period, you agree to pay applicable
cancellation fees, equal but not limited to an early penalty fee of
$150.00.
- Return
of Equipment Upon Termination of Service – Upon
termination of service, users who are under an express agreement to
lease mobile equipment from us, must contact us at 1-877-547-8556, in order to make
arrangements to return the wireless device, and all accompanying
equipment (hereinafter mobile equipment”), within thirty (30) days of
the formal termination date. If User does not return the mobile
equipment within the requisite deadline, User agrees to pay us an
equipment fee of $300.00.
11. Returns. You may terminate your Service and return your wireless device for
any reason for a refund within fourteen (14) days of delivery of your
wireless device. You remain obligated to pay the monthly access and usage
charges, all activation fees, taxes and surcharges that were incurred prior
to the termination date. In order to cancel your service and return your
wireless device for a refund you must cancel within fourteen (14) days of
delivery of your wireless device by calling us at 1-877-547-8556 for a return authorization and
return instructions. You must then immediately return the wireless device
as instructed by us in the original box with the original packing slip,
tray and all of the parts included. The wireless device, equipment and box
must be in like new condition with no more than thirty (30) minutes of use.
Any wireless device or equipment subjected to neglect, misuse, water
damage, or wear and tear may not be returned for credit. Unless the
wireless device is returned in this manner and within the time frame
required, a full refund will not be given to you. For information regarding
return of your product, call us at 1-877-547-8556.
- Package
Shipping Damage or Evidence of Tampering. If you find
damage or tampering to your package after accepting delivery and the
damage or tampering was not obvious at the time of delivery, you must
report this to us by calling us at 1-877-547-8556 within forty-eight (48) hours of accepting delivery in order to return
the package.
- Defective equipment. Wireless
devices that become defective within ninety (90) days after purchase
may be returned to the manufacturer for repair or replacement under
the manufacturer’s warranty. Wireless devices subjected to neglect,
misuse, or water damage may not be returned under the manufacturer’s
warranty. It is in the manufacturer’s sole discretion whether or not
to replace or repair your wireless device. If the wireless device is
replaced, it may be replaced with a refurbished wireless device. For
information regarding return of your product or more specific
information about returned products, call us at 1-877-547-8556.
- Indemnification. You will defend, indemnify and hold harmless Affinity4 and its
respective officers, directors, employees, contractors and agents
against and from any loss, debt, liability, damage, obligation, claim,
demand, judgment or settlement including without limitation,
attorneys’ fees and all reasonable costs and expenses of litigation
arising out of, resulting from or based upon any complaint, claim,
action, proceeding or suit to the extent that such claim arises out of
any violation of this Agreement by you.
- Notices. All notices to be sent to you pursuant to this Agreement shall be in
writing and sent by electronic mail (“email”) to the email address
associated with your account (if available), and/or US mail or private
courier. Any email notice shall be deemed delivered when sent. Notices
sent via
U.S.
mail or courier shall be deemed delivered two (2) days after the date
sent.
- Waiver
and Amendment. The failure of Affinity4 to enforce any
provision hereof on one or more occasions shall not constitute the
permanent waiver of such provision.
- Settling
a Dispute. We have made every effort to provide a service
that will meet and exceed your expectations. If a dispute arises
between us, please contact us and we will attempt to resolve the
dispute fairly and amicably. If the dispute continues, you may also
contact your governing state and/or federal agency in order to aid in
settling our dispute. If we are still unable to resolve the
dispute, you agree to SETTLE DISPUTES EXCLUSIVELY BY ARBITRATION,
except for certain small claims actions, and further agree that
arbitration or a small claims action will provide for exclusive
resolution of any issue. We agree to arbitrate all disputes and
court claims arising out of or relating to this Agreement, or to any
prior oral or written agreement for equipment or services between
us. As the only alternative to arbitration, either party may
bring an individual action in small claims court. Except to the
extent prohibited by law, all claims must be filed within two years of
the date the claim arises.
- Class
Action Waiver. Whether a small claims court or
arbitration, you agree to only bring claims against each of us in an
individual capacity and not as a class representative or a class
member in a class or representative action. You also agree that
the arbitrator may not consolidate proceedings of more than one
person’s claims, and may not otherwise preside over any form of a
representative or class proceeding.
- Choice
of Law. This Agreement shall, in all respects, be
governed by and construed and enforced in accordance with the laws of
the State of
Nevada,
without respect to the state’s conflict of laws provisions. You
acknowledge and agree that any action to enforce or interpret the
terms of this Agreement or relating to the Services to be provided by
Affinity4 shall be instituted and maintained only in
Clark County,
Nevada.
You hereby consent to the jurisdiction and venue of such court and
waive any objection to such jurisdiction and venue.
- Survival. No termination of this Agreement shall affect the rights or obligations
of either party with respect to payment or with respect to other
provisions of this Agreement that, by their sense and context, are
intended to survive termination of this Agreement, including without
limitation, indemnification, limitation of liability, governing law
and forum selection.
- Severability. If any term or provision of this Agreement shall, to any
extent, be determined to be invalid or unenforceable by a court or
body of competent jurisdiction, then the provision shall be deemed
modified to the minimum extent necessary to be valid.
- Assignment. 011 may assign its rights and duties at any time to any party
without notice to you. You may not assign this Agreement without the
prior written consent of Affinity4.
- Costs and
Attorneys’ Fees. If a proceeding is brought for the
enforcement of this Agreement or because of any alleged or actual
dispute, breach, default or misrepresentation in connection with any
of the provisions of this Agreement or the Services, each party shall
be responsible and liable for their own attorney’s fees and other costs and expenses incurred in such
action or proceeding.
Affinity4
Wireless Insurance Coverage Terms and Conditions
Some provisions in this Wireless Insurance Agreement
(hereinafter “Agreement”) restrict coverage. Read this entire Agreement
carefully. It sets forth each party’s rights and duties and what is and is
not covered.
This is an Agreement, for insurance of wireless
device(s) between you and Affinity4 Wireless, whereby the wireless network,
services, products and coverage are provided by Exit Mobile (collectively
hereafter “Affinity4”). The words
“you” and “your” refer to the “Insured Subscribers.” The words “we”, “us”
and “our” collectively refer to Affinity4 Wireless and Exit Mobile.
Other capitalized words and phrases have special
meaning. Refer to Section IX. DEFINITIONS.
I. COVERAGE.
Subject to all of the terms and conditions of this
Agreement, we agree to provide the insurance as stated in this Agreement on
a month-to-month basis, provided that any covered damage or Loss to the
Covered Property occurs while your coverage is in effect.
Information About Your Coverage
With regard to all enrollment requests including those
which require a predefined Waiting Period, the coverage specified in this
Agreement begins at 12:01 a.m. on the later of the date of such request or
the expiration of any predefined required Waiting Period. The information
pertaining to your communication equipment coverage included in your
receipt, invoice, or other documentation is incorporated by reference in
this Agreement and specifically includes the name and address of the
Insured Subscriber and information to determine the effective date of
coverage (See Section I.F).
A. WHAT WE INSURE.
We insure your Covered Property for direct physical Loss
that results from a covered cause of Loss to Covered Property so long as
you remain eligible for coverage. In the event of a covered Loss, our
obligation under this Agreement is to repair or replace, at our sole
option, the Covered Property.
B. COVERED PROPERTY.
We cover the Covered Property (as defined in Section IX.
DEFINITIONS) of Insured Subscribers enrolled for coverage and on file with
us or our authorized representative for direct physical Loss from a covered
cause of Loss. Coverage is subject to the terms, conditions, Exclusions,
and Limits of Insurance contained in this Agreement.
C. PROPERTY NOT COVERED.
The following is not covered:
1. Any
property or equipment that is not Covered Property.
2. Contraband
or property in the course of illegal transportation or trade.
3. Any
antenna or wiring attached to, protruding from, or on the exterior of any
vehicle or watercraft.
4. Property
in transit to you from a manufacturer or seller that is not the Authorized
Service Facility.
5. Personalized
data such as contact lists, photos, video, and music downloads. Customized
software, such as personal information managers (PIM’s)
ring tones, games, or screen savers.
6. Covered
Accessories will only be covered when they are part of a Loss to Covered
Property other than Covered Accessories.
7. Color face plates or other Non-Covered Accessories.
8. Preventive
maintenance or preferential adjustments.
D. COVERED CAUSE OF LOSS.
We cover all risk of direct physical Loss to Covered
Property regardless of other insurance you may have except that we do not
cover those causes of Loss listed in the Exclusions (Section II).
E. ENROLLMENT FEE.
A one-time nonrefundable enrollment fee of $30.00 per
line will be charged up-front to your regular account for enrollment into
Affinity4’s Wireless Insurance Coverage Program (hereinafter
“Program”). This fee will appear on
the first Invoice subsequent to your express directive of enrolling your
line of service into this Program.
F. PAYMENT OF PREMIUMS.
Monthly premiums will be charged to your regular account
with your Service Provider for transmittal to us based upon the equipment
category class of your Covered Property as follows:
All eligible equipment types: $6.00 per month
G. WHEN COVERAGE IS EFFECTIVE.
All coverage is effective at 12:01 A.M. on the effective
date of coverage as stated herein.
1. If you
submit your request for enrollment for insurance coverage at Initial
Activation: Your coverage under this Agreement begins upon our approval.
Upon our approval, coverage is retroactive to the date of the submission of
your request for enrollment. We or our authorized representative will
notify you within 30 days if your request is not approved.
2. If you
submit your request for enrollment for insurance coverage after Initial
Activation: Your coverage under this Agreement requires the successful
completion of a test call to the “Covered Property” prior to becoming
effective. Coverage begins upon our approval. Upon our approval, coverage
is retroactive to the date of the test call. We or our authorized
representative will notify you within 30 days if your request is not
approved. Eligibility for enrollment after Initial Activation may be
subject to limitation.
II. EXCLUSIONS.
We will not pay for Loss caused directly or indirectly
or resulting from events, conditions or cause of Loss identified in this
Section II. Such Losses are excluded regardless of any other cause or event
that contributes concurrently or in any sequence to the Loss.
A. Indirect
Loss, meaning: any delay; loss of market; loss of use or any other
consequential loss; interruption of business, or inconvenience; an
increase of Loss caused by or
resulting from the delay in replacing Covered Property due to interference
at the location of replacement or repair by strikers, other persons or any
other cause of loss.
B. Loss due
to the intentional parting of Covered Property by you or anyone entrusted
with the property. Loss due to intentional, dishonest, fraudulent or
criminal acts by you or your family members; any of your authorized
representatives; anyone you entrust with the property; and any of their
family members; or anyone else with an interest in the property for any
purpose, acting alone or in collusion with others.
C. Loss due
to obsolescence, including technological obsolescence, of the Covered
Property.
D. Loss
caused by or resulting from change or enhancement in color, texture, or
finish. Loss caused by or resulting from expansion, contraction, or any
cosmetic damage of Covered Property, however caused. Such excluded causes
of Loss include, but are not limited to, scratches, marring, and cracked
displays that occur to Covered Property that do not affect the mechanical
or electrical function of the Covered Property.
E. Loss
caused by or resulting from faulty repair, adjusting, installation,
servicing or maintenance, unless fire or explosion ensues and then only for
Loss by ensuing fire or explosion. Loss caused by or resulting from unauthorized
repair or replacement.
F. Loss
caused by or resulting from the discharge, dispersal, seepage, migration,
release or escape of Pollutants.
G. Loss
caused by or resulting from use of the Covered Property in a manner for
which it was not designed or intended by the manufacturer. Loss caused by
or resulting from failure to follow the manufacturer’s installation,
operation or maintenance instructions.
H. Loss
caused by or resulting from error or omission in design, programming,
system configuration, faulty construction, or any original defect in any
Covered Property, or manufacturer’s recall. Loss due to Mechanical and/or
Electrical Failure occurring during the term of the manufacturer’s
warranty.
I. Loss or
damage to or of batteries (unless otherwise covered as a Covered Accessory
when part of a Loss to other Covered Property) is not covered. Loss or damage to or of personalized
data, such as contact lists, photos, video, and music downloads is not
covered. Loss or damage to or of customized software, such as personal
information managers (PIM’s), ring tones, games,
or screen savers is not covered. Loss or damage to or of antennas, external
housings, or casings that does not affect the mechanical or electrical
function of the Covered Property is not covered.
J. Loss
caused by or resulting from normal wear and tear, gradual deterioration,
inherent vice or latent defect.
K. Any Loss
or damage caused by or through or in consequence, directly or indirectly,
of Computer Virus, whether intentional or unintentional, and whether such
loss be direct or indirect, proximate or remote or be in whole or in part
caused by, contributed to or aggravated by the covered causes of Loss
insured against under this Agreement.
L. Any Loss
or damage caused by or through or in consequence, directly or indirectly,
of Nuclear Hazard, meaning any weapon employing atomic fission or fusion;
or nuclear reaction or radiation or radioactive contamination from any
other cause; but we will pay for direct physical Loss caused by resulting
fire, if the fire would be covered under this Certificate. Loss caused by
or resulting from war, including undeclared or civil war; warlike action by
a military force, including action hindering or defending against an actual
or expected attack, by any government, sovereign or other authority using
military personnel or other
agents; or insurrection, rebellions, revolution, usurped power of action
taken by government authority in hindering or defending against any of
these. Loss caused by or resulting from Governmental Action, meaning
seizure or destruction of property by order of governmental authority
including economic and trade sanction as provided under applicable law and
U.S. Treasury Department guidelines.
III. LIMITS OF LIABILITY.
A. PER OCCURRENCE LIMITS.
A per occurrence limit of U. S. $1,500, applies to each
covered Loss for repair or replacement due to Loss or damage to the Covered
Property for any one Insured Subscriber. For any one Loss, we will not pay
for replacement equipment having a manufacturer’s suggested retail value
of, or for repair costs that are, more than the per occurrence limit, less
the applicable deductible set forth in Section IV.
B. AGGREGATE LIMITS.
A maximum of two (2) replacements or repairs of Covered
Property will be allowed per Insured Subscriber in any one twelve (12)
month period. The twelve month period is calculated based on the Date of
Replacement for each covered Loss.
IV. DEDUCTIBLE.
Each replacement or repair of an item of Covered Property
is subject to a nonrefundable deductible per covered Loss as set forth in
the deductible schedule below, which you must satisfy before we will
authorize a replacement or repair.
The applicable deductible is set forth in the deductible
schedule below.
Deductible Applicable to Each Replacement -- $50
NOTE: An additional nonreturned equipment charge may apply (See Section VI.F) for causes other than loss or
theft if you fail to return the Covered Property as directed at the time of
Loss.
V. CONDITIONS IN THE EVENT OF LOSS.
Subject to the terms and conditions set forth in this
Agreement, we will make good any Loss covered under this Certificate.
A. In the
event of a covered Loss, we will arrange for the replacement, or at our
sole option, the repair, of the Covered Property through the Authorized
Service Facility.
B. An
Insured Subscriber will not be entitled to receive cash in lieu of actual
replacement or repair of the Covered Property.
C. Replacement
equipment may, at our option, be refurbished equipment or different
equipment of like kind and quality.
D. Replacement
equipment will be approved equipment for use on the network of the Service
Provider and in the same equipment category as the Covered Property at the
time of Loss.
E. Equipment
failure evaluation performed by Affinity4 and/or our authorized
representative and/or the manufacturer may be required prior to approval of
your request for repair or replacement of the Covered Property.
VI. DUTIES IN THE EVENT OF A LOSS.
A. In the
event that your Covered Property is lost or stolen, you must notify your
Service Provider as soon as possible to suspend service.
B. If a
claim involves a violation of law or any loss of possession, you agree to
promptly notify the law enforcement agency with jurisdiction and obtain
confirmation of this notification.
C. You must
report the Loss promptly to us not later than sixty (60) days from the date
of Loss. If you do not report the Loss within sixty (60) days, you will
have forfeited your claim. You must submit all claims through our
authorized representative for our approval prior to repair or the delivery
of replacement equipment. Any claims that are not submitted through our
authorized representative for our approval will not be honored and fulfilled.
D. You will
do what is reasonably necessary to minimize the Loss and to protect the
Covered Property from any further Loss.
E. For Loss
resulting from attempted theft, vandalism or lost equipment, you must
provide us with a detailed proof of Loss statement, a police report case
number, and/or a copy of the police report within sixty (60) days of the
date the Loss is reported and prior to repair or receipt of replacement
equipment.
F. If the
cause of Loss is not loss or theft, you must keep the Covered Property
until your claim is completed. We may require you to return the Covered
Property to us at our expense. If we so direct, you must return the Covered
Property to us in the return mailer we provide within ten (10) days or pay
the nonreturned equipment charge applicable to
the model of Covered Property that suffered the Loss. YOU CAN AVOID THIS
CHARGE BY SIMPLY RETURNING THE COVERED PROPERTY AS DIRECTED.
G. In the
event of a covered Loss, you must permit us to inspect the property and
records proving the Loss. You must cooperate in the investigation of such
claim. If requested, you must permit us to question you under oath, at such
times as may be reasonably required, about any matter relating to this
insurance or your claim, including your books and records. Your answers
must be signed and may be recorded.
H. In the
event of a covered Loss, you may be required to provide a copy of the
original bill of sale. You may also be required to present, or provide a
photocopy of, a government issued photo I.D.
I. You
must provide us with all of the necessary information required to approve
your claim for replacement or repair of the Covered Property within sixty
(60) days of the date that you report your Loss to us. Your failure to take
delivery of repaired or replacement equipment within sixty (60) days of our
claim approval will result in forfeiture of the repaired or replacement
equipment and your claim under this Agreement.
J. In the event of a covered Loss, you must satisfy the
nonrefundable deductible applicable to the Loss.
VII. ELIGIBILITY AND CANCELLATION.
A. Cancellation or Non-renewal Provisions.
1. You may
cancel coverage under this Agreement by mailing or delivering to us advance
written notice stating when such cancellation is effective. You may send
your written notice to our authorized representative as follows: Affinity4 Wireless Customer Care Center,
4380 Boulder Highway,
Las Vegas,
NV
89121.
2. We may
cancel or non-renew this Agreement by having a written notice of cancellation
or non-renewal mailed or delivered to you, and by delivering notice
electronically to the Named Insured Service Provider at least:
a. Ten (10) days before the effective date if we
cancel for nonpayment of premium; or
b. Forty-five (45) days before the effective date of
cancellation or non-renewal if we cancel or non-renew for any other reason;
except where longer notice is required by applicable law, in which case the
appropriate timely notice will be given.
NOTE: Continued eligibility for this insurance ceases and coverage will
automatically
terminate upon our second (2nd) replacement or repair of
Covered
Property during any one twelve (12) month period beginning
with the Date of Replacement for the first replacement
or repair. We will
forward a
notice of ineligibility to you, by mail, email or fax at the time
of the second (2nd) replacement or repair. You will
remain ineligible for
a period of
twelve (12) months commencing on the Date of Replacement
for the second (2nd) replacement or repair. (See Section
III.B).
3. Notice
will be mailed or delivered to you at the last address known to us or as
otherwise authorized by you.
4. Notice
of cancellation or non-renewal will state the effective date of
cancellation or non-renewal and all insurance under this Agreement will end
on that date.
5. If
coverage under this Agreement is cancelled, you will be refunded any
unearned premium due in accordance with applicable law.
6. If
cancellation or non-renewal notice is mailed, proof of mailing will be
sufficient proof of notice.
B. To be and remain eligible for coverage:
1. You must
have activated communications service with Affinity4 directly and be a
valid, active and current subscriber of Affinity4 to be covered under this
Agreement. Covered Property must be actively registered on Affinity4’s
network on the date of loss and have logged airtime prior to the date of
loss.
2. The
Covered Property must be designated by us and eligible for coverage under
this Agreement. Eligibility may be limited to new equipment that has not
been previously activated for service.
3. You must
not have engaged in fraud or abuse with respect to this or a similar
communications equipment insurance program.
4. You must
not have exhausted the benefits available under this Agreement by exceeding
the aggregate limit. (See Section III.B).
5. You must
not be in breach of any material term of this Agreement, including, but not
limited to: Failure to return damaged Covered Property when requested in
conjunction with a covered Loss; or, failure to satisfy the required
deductible on a covered Loss.
C. Responsibility of Premiums.
You are responsible for the payment of all premiums, per
the terms of this Agreement, as listed on your account from your Service
Provider.
D. Eligibility for Coverage.
The insurance provided under this Agreement is provided
on a month to month term basis unless: you cease to be a valid, active and
current subscriber; or you or your Covered Property cease to be eligible
for coverage.
VIII. ADDITIONAL CONDITIONS.
A. All
claims for covered Loss under this Agreement will be made good within
thirty (30) days after presentation and acceptance of satisfactory proof of
interest and Loss to our authorized representative and satisfaction by you
of your Duties in the Event of a Loss. We will ship approved replacement
equipment or repaired equipment directly to you within the
United States
;
however, we may require you to pick up your replacement or repaired
equipment at an Authorized Service Facility.
B. If we
and you disagree on the value of the Covered Property or the amount or
satisfaction of Loss, either may elect arbitration pursuant to Section
VIII.G. below.
C. Any
recovery or salvage on a Loss will accrue entirely to our benefit until the
expense incurred by us has been made up. Upon our request, you will return
to us any damaged equipment. All Covered Property which we replace is the
property of Affinity4 and may be disabled, destroyed or reused. We will not
provide replacement equipment if you are in breach of the terms of this
Agreement due to: failure to return damaged Covered Property when requested
in conjunction with a prior covered Loss; or, due to your failure to
satisfy the non returned equipment charge or deductible on a covered Loss.
D. No person
or organization, other than you, having custody of Covered Property, will
benefit from this insurance.
E. If any
Insured Subscriber to or for whom we honor a claim under this Agreement has
rights to recover damages from another, those rights are transferred to us.
That Insured Subscriber must do everything necessary to secure our rights
and must do nothing after a Loss to impair them; but you may waive your
rights against another party in writing:
1. Prior to
a covered Loss.
2. After a
covered Loss, only if, at time of Loss, that party is one of the following:
a. someone covered under this
Agreement;
b. a business firm;
i. owned
or controlled by the Insured Subscriber; or
ii. that owns or controls the Insured
Subscriber; or
iii. the Insured
Subscriber’s tenant.
This will not restrict the Insured Subscriber’s
coverage.
F. Concealment, Misrepresentation or Fraud
This coverage is void in any case of fraud, intentional
concealment or misrepresentation of a material fact, at any time,
concerning:
1. This
coverage;
2. The
Covered Property;
3. Your
interest in the Covered Property; or
4. A claim
under this Agreement.
G. Arbitration
The coverage provided to you by this Agreement is in
connection with and related to services provided to you by Affinity4. In
order to facilitate prompt resolution of any disputes which may arise, any
and all claims, disputes or controversies of any nature whatsoever,
regardless of when the circumstances surrounding the dispute or controversy
occurred, and regardless of whether in contract, tort, or otherwise
(including statutory, common law, fraud, fraudulent inducement, other
intentional tort, property and equitable claims) arising out of, relating
to, or in connection or conjunction with: (1) the Agreement, or the policy
under which it is issued; (2) any activities, transactions, services or
interactions of any kind involving you and us, or between you and any of
our employees, agents, representatives or associated businesses in any way
involving any activities, transactions, services or interactions involving
or related in any way to the Agreement; or (3) the validity, scope or
enforceability of this arbitration provision or the Agreement (the “Claim”)
shall be resolved, on an individual basis, by final and binding
arbitration. All arbitration shall be administered by the American
Arbitration Association (the “AAA”) in accordance with its Wireless
Industry Rules and Procedures (the “Arbitration Rules”) in effect at the
time the Claim is filed. The Arbitration Rules, as well as forms and
information on arbitration in general may be obtained by calling our
authorized representative, at 1-877-547-8556, or by visiting AAA’s Web site at
www.adr.org. Any arbitration which you attend will take place at a location
within the federal judicial district that includes your billing address at
the time the Claim is filed. The Arbitration Rules provide that for claims
under $10,000, we will advance the administrative fee payable to AAA and
your portion of the arbitrator’s fees may be waived in the case of economic
hardship. The arbitrator shall apply relevant, substantive law and
applicable statutes of limitation and shall provide written reasoned
findings of fact and conclusions of law. This arbitration agreement is made
pursuant to a transaction involving interstate commerce and shall be
governed by the Federal Arbitration Act, 9 U.S.C. Sections 1, et. seq. If
any portion of this arbitration provision is deemed invalid or
unenforceable; it shall not invalidate the remaining portions of the
arbitration provision. The arbitrator’s decision and award will be final
and binding, and judgment on the award rendered by the arbitrator may be
entered in any court with jurisdiction over this matter.
YOU AND WE UNDERSTAND AND AGREE THAT BECAUSE OF THIS
ARBITRATION CLAUSE NEITHER YOU NOR WE WILL HAVE THE RIGHT TO GO TO COURT
EXCEPT AS PROVIDED BELOW OR TO HAVE A JURY TRIAL. IN ACCORDANCE WITH THE
ARBITRATION RULES, HOWEVER, YOU MAY, AT YOUR ELECTION, PURSUE AN ACTION
AVAILABLE IN SMALL
CLAIMS
COURT IN LIEU OF ARBITRATING THE DISPUTE.
If you are a resident of Arkansas, Kentucky, Louisiana,
Massachusetts, Mississippi, Montana, South Carolina, or Virginia; or if the
above arbitration provisions are determined to be invalid or unenforceable
with respect to you, the following applies: any award rendered in
accordance with the arbitration provisions herein shall constitute a
non-binding award on you, provided that within forty-five (45) days of the
arbitrator’s award you file a legal proceeding in the appropriate federal,
state or local court, based on the same issue and facts as raised by you in
the arbitration proceeding. Under no circumstances shall an issue be raised
in a federal, state or local court until such time as both you and we first
address our disagreement in an arbitration proceeding and obtain an
arbitration award pursuant to the arbitration provision set forth above.
H. No one
may bring legal action, including arbitration, against us under this
Agreement unless:
1. there
has been full compliance with all terms of this Agreement; and
2. the action is brought within two (2) years or any longer
period as stated in the policy or any endorsement thereto after you first
have knowledge of the Loss or other events that are the basis of the
action.
I. The
coverage territory is worldwide but the cost of replacement or repair will
be valued in
U.S.
currency at the time of replacement or repair.
J. You may
not assign your rights under this Agreement without our written consent.
K. If you
have a Loss to Covered Property that is part of a pair or set, we will only
cover for a reasonable and fair proportion of the total value of the pair
or set. We will not cover based on a Loss to the entire pair or set.
L. We may
make available to you other limited benefits or services related to your
Covered Property where available. These may include: Property location or
recovery services; data management or recovery services; equipment service
and maintenance; reduced cost upgrade or purchase benefits or other
services provided through Affinity4 or other authorized service facilities.
M. We agree
that any terms of this Agreement not in conformity with applicable law are
conformed to comply with such law. If any portion of this Agreement is
deemed invalid or unenforceable, it shall not invalidate the remaining
portion of this Agreement.
N. This
Agreement contains all the agreements between you and us concerning the
insurance afforded.
O. We retain
the right to revise this Agreement at any time and adjust the coverage
terms including the premium and the deductible. In the event of any
material change in the coverage terms premium or the deductible, you will
be provided advance written notice of such changes. You may cancel coverage
at any time without penalty, but if you continue to pay premiums after a
change in premiums, coverage terms or the deductible, you will be bound by
those changes.
IX. DEFINITIONS.
A. “Authorized
Service Facility” means: The location or locations that serve as a
replacement or repair facility for the program and supply replacements for
or undertake repairs of Covered Property. Selection of the Authorized
Service Facility will be at the sole discretion of us or our authorized
representative.
B. “Computer
Virus” means: Any unauthorized intrusive codes or programming that are
entered by any means into covered data processing equipment, media,
software, programs, systems or records and interrupt the operations of
Covered Property.
C. “Wireless
Insurance Agreement”, “Wireless Insurance Coverage Agreement” or
“Agreement”, means: This Wireless Insurance Agreement between Affinity4 and
insured subscriber.
D. “Covered
Accessories” as used in this Agreement means: if part of the covered
“Loss”; one standard battery, one standard charger, one Sim Card (if applicable) and may include one of the following at your option
(if part of the covered loss): one carrying case, one automobile cigarette
lighter adapter, or one standard wired earbud (not wireless or other specialty earpieces such as Bluetooth). Covered
Accessories do not include memory cards or any other accessories not
specifically listed as covered.
E. “Covered
Property” as used in this Certificate means: one wireless telephone owned
by you and actively registered on Affinity4’s network and for which airtime
has been logged. Eligibility for enrollment after Initial Activation may be
subject to limitation. Covered property is limited to one telephone and
applicable Covered Accessories per replacement. The International
Manufacturer’s Equipment Identification (IMEI) or Electronic Serial Number
(ESN) of the wireless telephone associated with your account in the records
of the Service Provider at the time your coverage initially becomes
effective and for which air time has been logged indicates the wireless
telephone to be considered Covered Property unless you have logged airtime
on a different wireless telephone in which case the Covered Property is the
wireless telephone 1) for which airtime usage has been logged for at least
seven days prior to the time of Loss; or 2) for which you have provided a
Proof of Purchase to Affiniyt4.
F. “Date of
Loss” is the date on which a Loss to the Covered Property occurs.
G. “Date of
Replacement” is the date on which replacement or repaired equipment is
shipped to you, or the date on which you pick up the replacement or
repaired equipment at an Authorized Service Facility, as a result of a
covered Loss.
H. “Initial
Activation” means: the time of initial activation by Affinity4 for the
Covered Property.
I. “Insured
Subscriber” or “Insured Subscribers” means: The customers of Affinity4 who
have been enrolled and accepted for coverage under this Agreement; and for
whom we or our authorized representative have on file a complete
description of the Covered Property; and who have before the Date of Loss
in question, paid all premiums payable with respect to the Covered
Property.
J. “Loss”
and “Losses” means: Accidental loss, theft, or physical damage, including
Mechanical or Electrical Failure occurring outside the term of the
manufacturer’s warranty.
K. “Mechanical
or Electrical Failure” means: Failure of “Covered Property” to operate due
to a faulty part or workmanship when operated according to the
manufacturer’s instructions.
L. “Non-Covered
Accessories” as used in this Agreement means: All accessories not included
in the definition of Covered Accessories.
M. “Pollutants”
means: Any solid, liquid, gaseous, or thermal irritant or contaminant
including smoke, vapor, soot, fumes, acid, alkalis, chemicals, artificially
produced electric fields, magnetic field, electromagnetic field, sound
waves, microwaves, and all artificially produced ionizing or non- ionizing
radiation and waste. Waste includes materials to be recycled, reconditioned
or reclaimed.
N. “Service
Provider” means: Affinity4 Wireless (whereby the wireless services,
products and coverage are provided by Exit Mobile).
X. STATE CHANGES.
Terms and conditions vary for this Agreement based upon
where the Insured Subscribers reside, as set forth in the following select
jurisdictions:
Alabama:
Section VIII.G. Arbitration does not apply.
Alaska:
A loss may be caused by a chain of causes. If a Covered Cause of Loss is
the dominant cause of such a loss, we will not deny coverage on the
basis that a secondary cause in
that chain is not a Covered Cause of Loss.
Illinois:
You shall have fifteen (15) days after enrollment to determine if you wish
to reject coverage provided that no claim is made during the fifteen (15)
day period. Making any claim during this period of time constitutes
acceptance of the coverage by you. If you notify us at the address provided
below that you wish to reject coverage within this period and no claim has
been made, we will rescind coverage and refund 100% of the premium paid for
the term of coverage.
Iowa:
Section VIII.G. Arbitration does not apply.
Kansas:
Section VIII.G. Arbitration does not apply.
Missouri:
Section VIII.G. Arbitration does not apply.
Nebraska:
Section VIII.G. Arbitration does not apply.
New York:
Section VIII.G. Arbitration does not apply.
Nevada:
The following is added to Section VIII.O.: Except as otherwise provided by
law, we will provide you such notice at least sixty (60) days prior to such
changes. Such changes will only be made on any six month anniversary date
of the Policy.
Oklahoma:
Section VIII.G. Arbitration is amended to include the following additional
language. If an arbitration decision is not issued within three months of
the demand for arbitration, the Insured Subscriber, provided they are not
the cause of the delay, may elect to proceed in court.
Oregon:
NOTE “B” below does not apply.
South Dakota:
Section VIII.G. Arbitration does not apply.
United States
Virgin Islands: In Section VII.A.2.a.,
“Ten (10) days” is amended to “Fifteen (15) days.” The following replaces
Section VII.A.6: Any such notice will be provided by certified mail.
Section VIII.G. Arbitration does not apply.
Washington:
We will not pay for Loss caused directly or indirectly by any of the above
excluded causes of Loss, and such Loss is excluded regardless of any other
cause or event that contributes concurrently to the Loss if the excluded
event initiates the sequence of events that result in a Loss.
Any notice of cancellation will include the actual
reason for cancellation and any notice of non-renewal will be provided to
the Insured Subscribers impacted by any such non-renewal at least
forty-five (45) days before the expiration of the Policy.
West Virginia:
The phrase “thirty (30) days” in Section VIII.A. above is deleted and replaced with the phrase “fifteen (15) days”. Section
VIII.G. Arbitration is deleted in its entirety.
NOTE:
A. THIS CERTIFICATE MAY PROVIDE A DUPLICATION OF
COVERAGE ALREADY PROVIDED BY YOUR PERSONAL AUTO INSURANCE POLICY,
HOMEOWNER’S INSURANCE POLICY, PERSONAL LIABILITY INSURANCE POLICY, OR OTHER
SOURCE OF COVERAGE.
B. ANY PERSON WHO KNOWINGLY AND WITH INTENT TO INJURE,
DEFRAUD, OR DECEIVE ANY INSURER FILES A STATEMENT OF CLAIM OR AN
APPLICATION CONTAINING ANY FALSE, INCOMPLETE, OR MISLEADING INFORMATION IS
GUILTY OF INSURANCE FRAUD. IN
FLORIDA,
SUCH CONDUCT IS A FELONY OF THE THIRD DEGREE.
Any questions regarding the coverage provided under this
Agreement should be directed to our authorized representative as follows:
Wireless
Customer
Care
Center
4380 Boulder Highway
Las Vegas,
NV
89121
1-877-547-8556
September 18, 2008 Version |